Trust
Workmanship warranty
Written terms, handed to you with your paperwork rather than described verbally.
Short answer
Every shower we build carries a 1 year workmanship warranty on the work we performed. Materials carry their own manufacturer warranties, which we pass to you in writing at completion — waterproofing systems in particular often carry far longer coverage when installed to specification, which is one more reason we install them to specification.
What the workmanship warranty covers
- Waterproofing installation across pan, curb, corners and walls
- Tile setting, including bond, lippage and layout as installed
- Substrate preparation and any framing corrections within our scope
- Plumbing connections and fixture setting we performed
- Silicone and sealant joints at completion
What it does not cover
- Routine maintenance items — silicone joints are a wear surface and are expected to be renewed over time
- Damage from impact, misuse, or cleaning products that attack grout, silicone or finishes
- Work performed by others before, during or after our scope
- Pre-existing conditions we identified in writing and were not contracted to correct
- Material defects, which are handled under the manufacturer's warranty we hand to you
Making a claim
Call (208) 891-1890 or email hello@contractorinidaho.com with a photo and a short description. We will schedule a look. Registration and insurance details are on our licensing and insurance page.
Warranty questions
- What does the workmanship warranty cover?
- The work we performed — waterproofing, tile setting, substrate preparation and the plumbing connections within our scope. If something we installed fails because of how it was installed, we come back and correct it.
- What is not covered?
- Normal wear on grout and silicone, damage from misuse or impact, work performed by others, pre-existing conditions outside our scope, and manufacturer defects in materials — those are covered by the manufacturer's own warranty, which we hand over with your paperwork.
- How do I make a warranty claim?
- Call or email with a description and a photo. We schedule a look at the shower, and if the issue falls inside the workmanship warranty we correct it at no cost to you.
Get a written estimate with the warranty terms attached
Tell us what the room is doing today and what you want instead. We follow up to arrange a walkthrough and a written estimate.